Our Pledge to You
Helping us to make things better
We positively welcome feedback from our clients. This helps us to improve our service.
W.I.S.E. have a complaint procedure in place, which can be accessed at the centre. If you are not happy with the service, you should speak to a member staff or the coordinator in order to discuss your dissatisfaction. If you are still not happy, there is a complaint form available to you and we would encourage you to obtain this form for consideration by the management committee.
Equality, fairness, respect and dignity
We are committed to ensuring that:
Our services are equally provided to all
We will not accept discrimination or harassment on any grounds either by our staff or people using our services or their relatives or carers
We gather and keep statistics about our services to ensure standards are being met and to plan for future service provision - you may be asked to provide information to assist us in this. When using information about you, we will respect your confidentiality and your legal rights under the Data Protection Act
W.I.S.E. will not tolerate any form of verbal or physical abuse either to or from the client/service user, relative/s, carer/s, and our staff/volunteers
Once you have been assessed for use of the centre, we will assist you with transport upon request, by helping you to apply for the use of Dial a Ride services. Daily booking to the centre is the responsibility of the client or the service user.
There is a charge for attending the day centre for clients not referred by Brent Council. Once you decide to attend, we will be able to work out how much you will have to pay.
You can also request a copy of our Price for Services leaflet or click here to download
There is a charge for meals payable by cash.
How much does it cost
Due to the current austerity measures, the local authority is currently only funding service users who meet their eligibility criteria levels of critical or substantial. There is no funding provided to support those older people who are active and self-caring. Therefore, those who are active but still benefit from attending a centre such as W.I.S.E. will have to be charged a fee.
Please give us a call if you have any questions we have not covered here and well be happy to help.